HP KAYAK XU800 - Manual (Page 26)

Configuration Problems
If There Is a Keyboard or Mouse Test Error
26
If There Is a Keyboard or Mouse Test Error
NOTE Before removing the cover, always switch off the display and PC Workstation.
Disconnect the power cord and any accessory cables. When checks have been
completed, close the PC Workstation and reconnect the power cord and accessory
cables. Verify that the PC Workstation boots correctly.
Symptom... Check that... How...
POST displays a keyboard
or mouse test error. The keyboard and mouse cables are
correctly connected. Plug the cables into the correct connectors on the back of the PC
Workstation. These connectors are easily identified by their color coded
icon.
The keyboard is clean and no keys are
stuck down.
The mouse is clean. • Check all keys are at the same height, and none are stuck
(keyboard).
• Clean the mouse ball and sensors.
The keyboard/mouse are working Replace the keyboard/mouse by known working units.
If the PC Workstation boots but you still have a problem...
You may need to update the Basic Input Output System (BIOS). Refer to page 36 for instructions on how to update the BIOS.
If the keyboard/mouse still does not work
Check that... If not...
The system board is working. There is a possible problem with the system board. Contact HP Support
or your authorized dealer.
If the problem persists, contact HP Support or your authorized dealer
Yits.bok Page 26 Friday, December 17, 1999 11:33 AM