HP KAYAK XU800 - Manual (Page 28)

Configuration Problems
If There Is a Hard Disk, DVD, CD-RW or CD-ROM Test Error
28
If There Is a Hard Disk, DVD, CD-RW or CD-ROM
Test Error
NOTE Before removing the cover, always switch off the display and PC Workstation.
Disconnect the power cord and any accessory cables. When checks have been
completed, close the PC Workstation and reconnect the power cord and accessory
cables. Verify that the PC Workstation boots correctly.
Symptom... Check that... How...
Power-On-Self-Test displays hard
disk, DVD or
CD-ROM drive test error The drive is correctly configured in the
Setup program. Refer to page 41 or page
43. 1 Switch the PC OFF then ON.
2 When the message Press F2 to Enter Setup appears,
press the
F2 key.
3 Check the drive is enabled and the correct type is selected.
The drive cables are correctly connected. 1 Check the drive cables are correctly connected (refer to
chapter 2 of the PC Workstation’s User’s Guide).
2 Close the PC Workstation, switch it on, check if it works .
The drive cable is working. 1 Replace the drive cable by a known working cable from the
same model of PC Workstation.
2 Close the PC Workstation, switch it on, check if it works .
If the drive still does not work...
Run DiagTools to perform one of the hardware diagnostics tests. Refer to page 46.
Check that... How...
The drive is working with HP DiagTools. 1 Replace the drive by a known working drive from the same
model of PC Workstation.
2 Close the PC Workstation, switch it on, check if it works.
If the drive still does not work...
You may need to update the Basic Input Output System (BIOS). Refer to page 36 for instructions on how to update the BIOS.
Check that... How...
The system board is working. 1 Replace the system board by a known working board from
the same model of PC Workstation.
2 Close the PC Workstation, reconnect the power cord and
check that the PC Workstation and drive work.
3 If the drive works, contact HP Support or your authorized
dealer for further troubleshooting information.
You receive a S.M.A.R.T. alert during the Power-On-Self-Test. Recommended action: Carry out an immediate data backup, then
contact HP Support for a replacement hard drive. Refer to page
41.
If there is a hard disk drive crash... Refer to “Recovering Hard Disk Drive Contents” on page 49.
If the problem persists, contact HP Support or your authorized dealer
Yits.bok Page 28 Friday, December 17, 1999 11:33 AM