HP 3100C - Manual (Page 62)

Troubleshooting the digital sender 61
Internal error message descriptions and actions
Code Description Actions
NOTE
Every internal error message has a code associated with it. Use the code to locate the
description and action.
5, xxxxx Internal software or hardware
problem. ● Turn the digital sender off and then back on.
● Verify control panel access hatch is snapped into
place.
● Verify all cables are seated securely.
● If the problem persists, note the code and contact
HP customer support.
7, xxxxx Internal failure. ● Turn the digital sender off and then back on.
● Reconfigure all network parameters.
● If the problem persists, note the code and contact
HP customer support.
10,0 Failure initializing address books. ● Turn the digital sender off and then back on.
● Check the address book database (see “Checking
the address book database” on page 38 ).
● Clear the address book.
● Reset the digital sender to factory defaults (see
“Resetting to factory defaults” on page 37 ).
NOTE: This also erases the administrator password,
all TCP/IP configuration, and all public and personal
address books.
● If the problem persists, note the code and contact
HP customer support.