High End Systems Technobeam - Manual (Page 65)

2-24 Troubleshooting Technobeam
®
User Manual
Fixture will not accept software upload or crossload
Possible causes and solutions:
1. Cause: Incorrect Status Cue configuration.
Solution: Consult the Status Cue User Manual to make sure you are
selecting the correct fixtures to upload, that you have the correct
software file, and are using the correct DMX channels for the
fixtures.
2. Cause: No return communication (indicated by Transmit LEDs OFF
for all fixtures on the link when you are trying to perform the
crossload or upload).
Solution: Make sure you bypass any AF1000 fixtures, Intellabeam
fixtures, Emulator fixtures, non-High End Systems fixtures,
optoisolators or serial data distributors. These devices stop the
communication required for software crossloads or uploads. See
the section titled “Setting up the Link” on page 2-6 for more
information.
Low light output, fuzzy images
Possible causes and solutions:
1. Cause: Incorrect lens installation.
Solution: Make sure you have installed the lenses in the correct
orientation, as shown in the section titled “Setting the Beam Angle”
on page 1-12.
2. Cause: Aging lamp.
Solution: Replace the lamp with a new or known good lamp.
3. Cause: Dirty optical path.
Solution: Clean all lenses, filters, lithos and the anti-reflective
glass as shown in the section titled “Cleaning the Internal
Components” on page 6-15.
Troubleshooting DMX Data
This section explains how to use the DMX diagnostics built into
Technobeam to isolate the origin of data problems either in the fixture
or in the DMX 512 link. The instructions in this section should be
followed only by people with a good understanding of DMX 512
protocol and the fixture’s menu system.
If you are having trouble with a fixture(s) on your DMX 512 link, you
should first review the following:
1. Are DMX 512 control commands being “misinterpreted” by the fixture?
If so, make sure the controller is configured for the correct fixture
type. For example, if you have a Technobeam set for full, 18-channel