HP 330 - Manual (Page 148)

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Company confidential. Pelican User’s Guide, Ed 1, Final. Freeze Status: frozen
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Getting help
Hewlett-Packard has support services available to help you in case you have a
problem with your plotter.
What to do before you call
1 Review the troubleshooting suggestions in:
This chapter.
The relevant driver documentation supplied with your plotter (for users of
AutoCAD and Microsoft Windows applications),
Any relevant Software Application Note supplied with your plotter.
2 Plot the demonstration plot as explained on page 1–26. If the demonstration plot
works and does not display the problems you have found with your own plots, then
the problem is probably not related to your plotter.
3 If the problem appears to be related to your software application, first contact your
software vendor.
4 If you still have difficulty, begin by contacting your HP dealer. The sales
representative is familiar with your needs, equipment and software, and should be
able to provide you with the information you want. If necessary, you can
subsequently call Hewlett-Packard for support.
For a list of the support services available, refer to the Hewlett-Packard
Support Services booklet shipped with this plotter.
Troubleshooting
Getting help
Localization Note. This page and the next very similar to Loquillo 750C UG p9-25. For
“Hewlett-Packard Support Services”, please use the same title as in Job #168. French:
Delete the reference in the What to do before ... section to Software Application Notes.