FUJITSU MAT3147NC/NP - Manual (Page 104)

6-8 C141-E201
See Section 5.1 for notes on packing and handling when returning the disk drive.
6.2.3 Maintenance
levels
If a disk drive is faulty, replace the whole disk drive since repair requires special tools and
environment. This section explains the two maintenance levels.
(1) Field maintenance (disk drive replacement)
•
This replacement is done at the user's site.
•
Replacement uses standard tools.
•
Replacement is usually done by the user, retail dealer, distributor, or OEM engineer.
(2) Factory maintenance (parts replacement)
•
This replacement can only be done by Fujitsu.
•
Replacement includes maintenance training and OEM engineer support. OEM engineers
usually support retail dealers and distributors.
•
Replacement uses factory tools and test equipment.