Troubleshooting – Follett T400A/W User Manual

Page 30

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30

Problem

6. Icemaker runs

for short period
of time and shuts
down on torque
error.

System

status:

20M or 2nd LED
are lit.


7. Evaporator is iced

up on the outside.
No ice production.

System

status:

compressor,
gearmotor and fan
motor running.

8. Compressor cycles

intermittently.

System

status:

gearmotor and fan
motor run.



9. Unit runs but not

making ice.

System

status:

compressor,
gearmotor and fan
motor running.

10. Compressor and

fan motor will not
run. Gearmotor
runs.

11. Intermittent noises

from evaporator.

Indicators/possible cause

1. Kink in ice transport tube.
2. Bin level control remains in closed

position.

3. Ice transport tube ruptured internally.
4. Worn evaporator bearings.
5. Faulty gearmotor start relay. Icemaker

torques out within 5 seconds of start-up.

6. Torque-out occurs when storage bin fills

to capacity.


1. Gearmotor running but no output rotation.
2. Float reservoir empty.
3. Air bubble in water supply line. Water in

reservoir but not in evaporator.


1. Compressor start relay in wrong position.
2. High pressure cutout open due to high

head pressure.

3. Clogged or dirty condenser coil.
4.

Improper

ventilation.

5.

Defective

compressor.

1. Clogged or dirty condenser coil.
2. Compressor not pumping.
3. Low refrigerant charge.



1. Compressor switch in OFF position.
2. No output on compressor and fan motor

terminals on control board.

3. Failed fan motor causes high pressure

cut-out to open.

1. Mineral build-up on evaporator surface.

Corrective action

1. Eliminate kink and check that tube

routing complies with Follett icemaker
installation manual.

2. Adjust or replace control.
3. Replace complete run of ice transport

tube.

4. Inspect bearings for roughness or

binding and replace if necessary.

5. Replace gearmotor start relay.
6. Ensure that ice contacts bin

thermostat before backing ice up in
transport tube. Reference dispenser
manual for proper thermostat and ice
tube mounting.

1. Check for broken gearmotor output

shaft or damaged gearbox.

2. Check for defective water sensor

(water OK (WTR) LED remains on
even when float empty or probe
removed from water).

3. Purge air from line.


1. Position relay with arrow or word “top”

facing up.

2a. Check supply and temperature of

water to w/c condenser.

2b. Check discharge pressure and adjust

water regulator value.

3. Clean condenser coil.
4. Provide inlet and exhaust air

provisions per Follett icemaker
installation manual.

5. Replace compressor.

1. Clean condenser coil.
2. Replace compressor.
3. Check for leaks; repair, evacuate, and

weigh in correct charge.



1. Turn compressor switch on.
2. Replace control board.
3. Replace fan motor.

1. Clean evaporator with liquid IM

cleaner.

Troubleshooting

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