Motorola DCT3080 - Manual (Page 92)

DCT3080 Installation Manual
86
Troubleshooting
This section provides troubleshooting guidelines. If problems still occur
after performing the diagnostics, call the TRC for assistance as
described in Section 1, “Introduction.”
Problem Possible
Solutions
The cable
terminal will
not power on
The cable terminal may have received a software update and
may not power on while the new software is being installed.
Try again in a few minutes.
Verify that the AC power cord is connected to the cable terminal
and an AC outlet. Unplug the cable terminal from the AC
outlet, plug it back in, and then press the
POWER
button.
If the cable terminal is connected to a switched outlet on
another unit, verify that that unit is powered on.
Press the
POWER
button on the cable terminal front panel
instead of the remote control. The batteries in the remote
control may be depleted.
The remote
control does
not work
Verify that the remote control is in “Cable” mode.
Verify that there are no obstructions between the remote
control and the cable terminal. Aim the remote control directly
at the cable terminal front panel, not the TV or VCR.
The angle between the remote control and the cable terminal
may be too large. Stand in front of the cable terminal and not
too far to either side.
Press and release operation keys one at a time, firmly and
deliberately.
Try changing channels using the buttons on the cable terminal
front panel.
Check the batteries in the remote control. Install new batteries
if needed.