Multi-Tech Systems RF660 - Manual (Page 161)

Appendix G - Technical Support
Multi-Tech Systems, Inc. RouteFinderVPN RF760/660/600VPN User Guide (PN S000323D) 161
Appendix G – Technical Support
Technical Support Contacts
Country By Email By Phone
France: [email protected] (33) 1-64 61 09 81
India: [email protected] 91 (124) 6340778
U.K.: [email protected] (44) 118 959 7774
U.S. and Canada: [email protected] (800) 972-2439
Rest of the World: [email protected] (763) 717-5863
Internet Address: http://www.multitech.com
FTP Address: ftp://ftp.multitech.com .
Recording RouteFinder Information
Please fill in the following information on your Multi-Tech RouteFinder. This will help tech support in answering your
questions. (The same information is requested on the Warranty Registration Card.)
Model No.: _________________________
Serial No.: _________________________
Software Version: ____________________
License Key No.: _____-_____-_____-_____
URL Filter Key _______________________
These numbers are located on the bottom of your RouteFinder. The Software Version is displayed at the top of the Home
screen.
Provide the configuration information (e.g., Default Gateway and other IP addresses used) from the Address Table in
Chapter 2 of this manual, as well as any available LiveLog or Statistics & Logs information.
Record the Node ID# from the RouteFinder's back panel; it may be required by the ISP for administration purposes or
connection identification. Every device that contains an Ethernet NIC (Network Interface Card) has an assigned Media
Access Control (MAC) address to identify it and/or differentiate it from any other network-attached device.
Also, note the status of your RouteFinder including LED indicators, screen messages, diagnostic test results, problems with
a specific application, etc.