IBM J.D. EDWARDS' ONEWORLD B73.3 - Manual (Page 59)

Sizing, Considerations, and Recommendations 47
The main points to consider in providing a good solution are:
• Time taken to back up and restore data
• Impact to system, if doing online backup
• Ability to recover individual files or databases as required
• Cost of recovering files and databases
• Tape device to use
• Network infrastructure - if backing up across a network
• Size of databases and growth rate
• Tape backup software to use
• Storage of backup media
• Testing of recovery procedures
• Scheduling of full backups
• Scheduling of incremental backups - if used
• Disaster recovery plans
• Documentation of all the above
As you can see from the list above, this is not a simple task. Great care must be
taken to ensure the right backup and recovery procedures are used, and
documented which meet the individual circumstances of the customer’s
requirements.
It is sufficient that you have a basic understanding of what is required to fulfill the
needs of an IBM and J.D. Edwards’ OneWorld solution. For particular customer
needs, it is recommended that you consult a qualified person to specify the
backup and recovery solution required.
Contact IBM Global Services, within your country, for a list of offerings at:
http://www.ibm.com/Services/
5.2.8 Maintenance and Service
IBM offers the best server support in the industry. For decades, IBM has been a
leader in large and midrange system service and support. Now with that same
expertise and focus on Netfinity products, IBM offers you an integrated system
that provides you with high-availability service and support, designed and
optimized to meet your business needs. IBM is uniquely qualified to deliver a
caliber of service and support that allows businesses to concentrate on doing
their business.
IBM continues to improve service and support for Netfinity servers. IBM’s focus
includes increasing the availability of maintenance parts; providing support
specialists at the local, regional, and country levels; and assigning customer
service representatives and technical support managers to your business.
5.2.8.1 Remote Connect Support
IBM’s Remote Connect is a major enhancement to service and support for
Netfinity servers. Using the latest technology advances delivered by select
models of the Netfinity product line, IBM offers a "Call Home" remote support