Iomega 03798300 - Manual (Page 45)

How T
o
Get Help
45
Automated FAX-back Help: (801) 778-5763 (U.S. & Canada)
Our FAX-back automated help system allows you to use any touch-tone phone
to instantly retrieve detailed support information to your FAX machine. When
you call our FAX-back help number, you can order a catalog listing the FAX-
back documents available for your Iomega product, or any document listed in
the catalog. Just follow the voice instructions to order what you need.
One-on-One Iomega Technical Support
If you don’t have access to the Internet or a FAX machine and you have a
problem you just can’t resolve using our automated voice technical support
system or the troubleshooting information in the manual, you can call One-
on-One technical support for help.
Before calling Iomega for technical support, turn on your computer and call
from a phone at or near your computer. You may be asked to type
commands at the keyboard or relay information about the system.
If your Zip ® product is under warranty, One-on-One technical support is
currently provided free of charge (i) during the warranty period for a
consecutive 30-day period beginning with the first call, and (ii) for those
calls during the warranty period in which your product is determined to be
defective. Other calls are charged at the rate of $14.99 per incident. You
can call 1-888-4-IOMEGA* (1-888-446-6342), toll-free, to charge the
support cost to your credit card (VISA, MasterCard, American Express, or
Discover), or you can call 1-900-988-4318** to put the support cost on
your phone bill. Your credit card will not be charged if your Zip product is
still under warranty and (i) if your call is made within thirty days from your
first call for technical support, or (ii) if your Zip product is determined to
be defective. Technical support fees are subject to change without notice.
Iomega's highly trained technical support associates are ready to take your
call Monday through Friday from 6 a.m. to 9 p.m. and Saturday from 7
a.m. to 2 p.m. (Mountain Time). Technical support hours are subject to
change without notice.
*1-888-4-IOMEGA is available in the U.S. and Canada.
**1-900-988-4318 is a toll call of $14.99. This number is available only in the U.S.
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