IBM Print System QMS 4032 - Manual (Page 78)

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Several sources of help and information are available, depending on the type of help
you need.
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Your local vendor (the one from whom you bought the printer) may be best equipped
to help you. Your vendor has specially trained service technicians available to answer
questions, and the equipment to analyze your printer problems.
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Often, “printing” problems have more to do with the application being used than with
the printer. In this case, the application manufacturer is the best source of help.
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Q-FAX, a QMS information retrieval service, provides application notes, technical sup-
port notes on common printing problems, and information about printer specifications,
options, accessories, consumables, and prices.
In the United States and Canada, call (800) 633-7213 to reach Q-FAX. In all other
countries, call (334) 633-3850. Have your fax number handy when you call (or place
the call from your fax machine's handset).
You can choose to have either a directory (a list of currently available documents) or a
specific document sent to you. The first time you call, request the directory (press 2 on
your phone or fax keypad when prompted). Then call back to request specific docu-
ments. You can order up to three documents per call.
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The QMS server provides access to technical reports, new product announcements, a
trade show schedule, and other general information about QMS.
If you have access to the World Wide Web, you can view the QMS home page at http:/
/www.qms.com/. The QMS ftp resource is ftp.qms.com.