IBM Print System QMS 4032 - Manual (Page 75)

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Reconfigure the port to the specific printer emulation of the file you are trying
to print. See chapter 2, “Printer Configuration,” in the
Reference manual for
instructions.

If a PostScript file prints PostScript statements while the printer is in ESP
mode, increase the ESP timeout. See chapter 2, “Printer Configuration,” in the
Reference manual for instructions.

If you continue to have problems with the ESP mode selecting the appropriate
printer emulation, contact your QMS vendor.


3

If you have a problem you cannot resolve, contact your QMS vendor. Your QMS ven-
dor is best equipped to immediately handle any problem you may encounter.
If you have technical questions about your printer, contact the QMS Customer
Response Center (see appendix A, “QMS Customer Support.” If you’ve determined
your printer needs to be examined by a QMS service technician, contact your QMS
vendor or QMS National Service for work inside the US, or one of the QMS interna-
tional offices for work outside of the US. (National and international contacts are listed
in appendix A, “QMS Customer Support.” ) Before calling, be sure you have the
answers to these questions handy to help our technicians serve you more quickly:
1 What is your phone number, fax number, and shipping address?
2 What is the description of the problem?
3 What is your printer model and serial number?
4 What kind of host computer do you have?
5 What operating system do you have and what version?
6 What interface are you using? If serial, what protocol (for example, XON/
XOFF)?
7 What application are you using and what version?
8 What is the emulation of the file you're trying to print? What emulation mode
is set on the printer communications port?