IBM eserver xSeries 330 - Manual (Page 50)

38 IBM® xSeries 330: Installation Guide
Option problems Suggested action
An IBM option that was just
installed does not work. Verify that:
1. The option is designed for the server. Refer to the "Support for Servers"
flowchart for information about obtaining ServerProven™ compatibility
information from the World Wide Web.
2. You followed the installation instructions that came with the option.
3. The option is installed correctly.
4. You have not loosened any other installed options or cables.
5. You updated the configuration information in the Configuration/Setup Utility
program. Whenever memory or an option is changed, you must update the
configuration.
If the problem remains, call for service.
Power problems Suggested action
The server does not power on. Verify that:
1. The power cables are properly connected to the server.
2. The electrical outlets are operating properly.
3. The type of memory installed is correct.
4. If you have just installed adapter, remove it, and restart the server. If the server
now powers on, you might have installed more options than the power supply
supports.
If the problem still exists, call for service.
Serial port problems Suggested action
The number of serial ports
identified by the operating
system is less than the number of
serial ports installed. Verify that:
1. Each port is assigned a unique address by the Configuration/Setup Utility
program and none of the serial ports are disabled.
Note: The Management connector is the same as a serial port connector, but
it is used only by the integrated Advanced System Management
Processor, and is not available for use by the operating system. This
port does not appear in the Configuration/Setup Utility program
menus; it can be configured using Netfinity Manager.
2. The serial-port adapter, if you installed one, is seated properly.
If the problem still exists, call for service.
A serial device does not work.
For more information about the
serial port see the User’s Reference
on the IBM xSeries Documentation
CD .
Verify that:
1. The device is compatible with the server.
2. The serial port is enabled and is assigned a unique address.
3. Make sure that the device is not connected to the management port C.
Note: The management C connector is the same as a serial port connector,
but it is used only by the integrated Advanced System Management
Processor and is not available for use by the operating system. This
port does not appear in the Configuration/Setup Utility program
menus; it can be configured using Netfinity Manager.
If the problem still exists, call for service.