IBM eserver xSeries 330 - Manual (Page 51)

Chapter 5. Solving problems 39
Software problem Suggested action
Suspected software problem. To determine if problems are caused by the software, verify that:
1. Your server has the minimum memory requirements needed to use the software.
For memory requirements, refer to the information that comes with the
software.
Note: If you have just installed an adapter or memory, you might have a
memory address conflict.
2. The software is designed to operate on your server.
3. Other software works on your server.
4. The software that you are using works on another system.
If you received any error messages when using the software program, refer to the
information that comes with the software for a description of the messages and
solutions to the problem.
If the items above are correct and the problem remains, contact your place of
purchase.
Universal Serial Bus (USB)
port problems
Suggested action
A USB device does not work. Verify that:
1. You are not trying to use a USB device during POST if you have a standard (non-
USB) keyboard attached to the keyboard port.
Note: If a standard (non-USB) keyboard is attached to the keyboard port,
then the USB is disabled and no USB device will work during POST.
2. The correct USB device driver is installed.
3. Your operating system supports USB devices.
If the problem still exists, call for service.