Sanyo PDP42H2A - Manual (Page 38)

38
APPENDIX
TROUBLESHOOTING
Before calling your dealer or service center for assistance, try the following steps.
1. Make sure you have connected the Plasma Monitor to your equipment as described in the section "CONNECTING
PLASMA MONITOR" on P13 ~ 15.
2. Check cable connections. Verify that all the computer, video and power cords are properly connected.
3. Verify that all power is switched on.
4. If the Plasma Monitor does not produce an image yet, re-start the computer.
5. If the image does not appear yet, unplug the Plasma Monitor from the computer and check the computer monitor's
display. (Turn the equipment back on in order of the Plasma Monitor and the computer.)
6. If the problem still persists, check the following matters once again:
No power.
● Plug the Plasma Monitor into the AC outlet.
● Make sure the MAIN ON / OFF Switch is on.
● Within 4 seconds after turning off the Plasma Monitor, it cannot be turned on again.
● Check the POWER Indicator. If this indicator flashes, the Plasma Monitor has a trouble.
(P40)
Remote Control Unit
does not work.
● Check the batteries.
● Make sure nothing is between the Remote Receiver and the Remote Control Unit.
● Make sure you are not too far from the Plasma Monitor when using the Remote Control
Unit. Maximum operating range is 16.4’ (5m).
● Is direct sunlight or strong artificial light shining on the Plasma Monitor's Infrared Remote
Receiver? Eliminate the light by closing curtains, pointing the light in a different
direction, etc.
Problem: Try these Solutions
No image.
● Check the connection between the computer or the video equipment and the Plasma
Monitor.
● When turning on the Plasma Monitor, it takes a few seconds to display the image.
● Check if the system that you select is corresponding to the computer.
● Make sure the temperature is not out of the Operating Temperature (0°C ~ 40°C).
● Is the Power save function in the standby or off mode? (In PC mode) Operate the
computer (move the mouse, etc.).
No sound.
● Check speaker cable connections .
● Check audio cable connections from audio input source.
● Adjust the audio source.
● Press the VOLUME (+) button.
● Press the MUTE button.
The message
"Warning! ..." is
displayed.
● When the message "Warning! Internal fan is in trouble, not working properly." is
displayed, the internal cooling fan has a trouble. (P39)
● When the message "Warning! Internal temperature is too high." is displayed, the internal
temperature of the Plasma Monitor exceeds the normal temperature. After displaying
this message for 10 seconds, the Plasma Monitor will be turned off automatically (P39)
Afterimages (ghosts)
appear.
● Do not display the same image on screen for a long period of time. Afterimages or
ghosts may appear on parts of the panel.
● Use the Screen saver function. (P36)
● Display moving pictures. Afterimage may disappear gradually.