Appendix, Troubleshooting – LG GSA-5120D User Manual

Page 13

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If you are experiencing problems with the drive, verify the following items.
Since the problem may be caused by a device other than the drive, check other
things such as system settings or other software being used, etc.
If you cannot resolve the problem after verifying these items, contact your dealer
or our customer service department.


Cannot play a DVD or CD in
the drive or certain types of
discs cannot be read in the

Disc tray cannot be opened

Drive is not detected by the

Drive will not play media or
certain types of CD or DVD

1. The disc is not inserted


2. The disc is dirty.
3. The pick-up lens is dirty.
4. The disc is scratched or


5. The disc uses a region

code that cannot be played
on the drive.

1. AC Plug is not connected

to AC outlet.

2. Power Switch is not turned


1. The USB 2.0 converter

cable is not properly

2. Power Switch is not turned


1. The disc doesn’t match

your system. Is the media
disc the correct format for
the type of system that you
are using.

2. Virus possibility.

1. Reinsert the disc correctly.

2. Clean the disc surface.
3. Clean the pick-up lens.
4. Change the disc.

5. Refer to your system

manual for help.

1. Connect the AC plug


2. Turn the Power Switch on

and try again.

1.Make sure USB 2.0 converter

cable is connected properly
and re-install the device driver.

2. Turn the Power Switch on

and try again.

1. Check the disc format.

(on a PC an ISO 9660 IBM
compatible PC format as
opposed to Apple/Mac
HFS disc or UNIX disc
formats will not function)

2. Has the Windows DVD-ROM

software driver program
been corrupted by a virus?
Run a Virus Scan program
and repair if possible.

Possible Cause

Possible Solution