Polycom ViewStation - Manual (Page 201)

Chapter 6 Troubleshooting
© Polycom, Inc. 185 ViewStation User Guide
LAN/Intranet
Symptom Cause Solution
Cannot access
ViewStation Web
interface from the PC
Web browser. ViewStation DHCP is set to
CLIENT and no DHCP server is
available. Change your IP address to static.
Contact your network administrator.
Ethernet LAN cable is not
connected to the Ethernet LAN
port on the ViewStation. Connect the Ethernet LAN cable to
the Ethernet LAN port.
Contact your network administrator.
Failed LAN cable. Check the light on the back of the
ViewStation. You should have a
steady green light to indicate a
connection to the LAN and a flashing
orange light to indicate LAN traffic.
There is a firewall between your
PC and your ViewStation. Consult your network administrator.
Your PC is on a different subnet
and there is no router between you
and your ViewStation. Change your PC or ViewStation
subnet mask and IP address so that
they are both on the same LAN or
subnet.
System does not allow
management via the
Web. Wrong password. Enter the correct password. Note:
The default password is “admin”.
Too many managers logged into
the system. Only two system managers are
allowed at any one time. To log
everyone out, restart your
ViewStation.