National Instruments NI CardBus-8310-to-PXI Expansion User Manual
Page 37
Appendix C
Troubleshooting NI PXI-CardBus-8310 Cards
© National Instruments Corporation
C-7
NI CardBus-8310-to-PXI Expansion User Manual
If the problem occurs consistently, please contact National Instruments for
technical support.
Issue: The application or program failed to communicate with the PXI
device card during an operation.
•
Make sure the PXI chassis is properly powered.
•
Check the LED lights on the NI PXI-8310 card.
–
No LEDs lit on the NI PXI-8310 card.
•
Re-insert the NI CardBus-8310 card.
•
Re-seat both cable connections.
•
Swap cables or reverse both end connections.
•
Use another cable of the same length.
•
If you are using a long cable, try using a shorter one.
–
LEDs flashing on the NI PXI-8310 card.
•
Eject the NI CardBus-8310 card and re-insert it.
•
Power down the laptop and the chassis system. Power up the
chassis and then the laptop.
–
Only part of the LEDs are lit.
This may be defective hardware. Please call customer service for
support.
•
Go to Windows Device Manager»View»Devices by connection,
expand the device branches to see if there is yellow exclamation mark
(error) in front of the card.
–
If there is yellow exclamation mark (error) in front of the card:
•
Double-click on the device to find out the Error Code number.
(Refer to the
Error Code (Yellow Exclamation Mark) in
section at the end of this appendix for more
information.)
–
If there is no yellow exclamation mark (error) in front of the card:
•
Re-install the driver for the third party card using the
manufacturers installation instructions.
Note
You may want to check the manufacturer’s web site to see if there are any
installation/driver updates for the device.