NetComm N3G002W - Manual (Page 58)

N3G002W 3G Wireless Router User Guide YML894 Rev1
8 www.netcomm.com.au
TROUBLESHOOTING
This section provides an overview of common issues, and possible solutions for the installation and operation
of the N3G002W Wireless Router.
1. Unable to access the Web Configuration when I use my computer to configure the router.
Note: It is recommended that you use an Ethernet connection to configure the N3G002W.
Ensure that the LAN light on the N3G002W Wireless router is ON.
If the light is NOT ON, check to see if the cable for the Ethernet connection is securely connected.
Note: Ensure that the IP Address of the computer is in the same range and subnet as the N3G002W Wireless Router. The default IP
Address of the N3G002Wireless Router is 192.18.123.24. All the computers on the local area network must have a unique IP
Address within the same range (e.g., 192.18.123.x). All computers must also have the same subnet mask (e.g., 2.2.2.0).
Do a Ping test to make sure that the N3G002W Wireless Router is responding.
• Click on Start > Run
• Type in CMD and press Enter.
• Type “ping 192.168.123.254” (without quotes). A successful ping will shows four replies.
Note: If you have changed the default IP Address, ensure you ping the correct IP Address assigned to the N3G002Wireless Router.
2. Why my wireless client can NOT access the Internet?
When the N3G002W Wireless Router unit is configured to use Wireless encryption (WEP, WPA/WPA2 or any
encryption), you need to ensure that your wireless adapter settings matches the router settings. Please refer
to your wireless adapter manual for additional information.
Ensure that the wireless client is associated and joined with the correct Access Point.
To check this connection (Windows XP), follow the steps below:
• Click on Start > Control Panel > Network Connection
• Right Click on Wireless Network connection
• Select View Available Wireless Networks. The Connect to Wireless Network screen appears. Ensure you
have selected the correct wireless network.
Ensure the IP Address assigned to the wireless adapter is within the same subnet as the Access Point and
gateway. The N3G002W Wireless Router has a default IP Address of 192.168.123.254. Wireless adapters
must have an IP Address in the same range (e.g., 192.168.123.x). Although the subnet mask must be the
same for all the computers on the network, no two devices may have the same IP Address. Therefore, each
device must have a unique IP Address.
To check the IP Address assigned to the wireless adapter, follow the steps below:
• Click on Start > Run
• Type in CMD and press Enter.
• Type in “ipconfig /all” and press Enter
• Type in “ping 192.168.123.254” to check if you can access the N3G002W
Note: If you have changed the default IP Address, ensure you ping the correct IP Address assigned to the N3G002Wireless Router.