NetComm N3G002W - Manual (Page 59)

YML894 Rev1 N3G002W 3G Wireless Router User Guide N3G002W 3G Wireless Router User Guide
www.netcomm.com.au 9
3. Why does my wireless connection keep dropping?
Please try the following steps to improve the wireless signal quality.
• Antenna Orientation.
– Try different antenna orientations for the N3G002W Wireless Router.
– Try to keep the antenna at least 6 inches away from the wall or other objects.
• Try changing the channel on the N3G002W Wireless Router to a different channel to avoid interference.
Please refer to Basic > Wireless section on page 27
• Keep your product away (at least 3-6 feet) from electrical devices that generate RF noise, like
microwaves, monitors, electric motors, etc.
4. Can not establish a wireless connection?
Note: An Ethernet connection is required to troubleshoot the N3G002W Wireless Router..
When the N3G002W Wireless Router unit is configured to use Wireless encryption (WEP, WPA/WPA2 or any
encryption), you need to ensure that your wireless adapter settings matches. Please refer to your wireless
adapter manual for additional information.
• Move the N3G002W Wireless Router and the wireless client into the same room, and then test the
wireless connection.
• Try to disable all security settings such as WEP, and MAC Address Control.
• Turn off the N3G002W and the client. And then turn the N3G002W back on again, and then turn on the
client.
• Ensure that all devices are set to Infrastructure mode.
• Ensure that the LED indicators are indicating normal activity. If not, ensure that the AC power and
Ethernet cables are firmly connected.
• Ensure that the IP Address, subnet mask, gateway and DNS settings are correctly entered on the
computer.
• If you are using 2.4GHz cordless phones, X-10 equipment, or other home security systems, ceiling fans,
or lights, your wireless connection may degrade dramatically, or drop altogether.
• To avoid interference, you can change the wireless Channel on the N3G002W Wireless Router.
• Keep your product at least 3-6 feet away from electrical devices that generate RF noise. Examples
include: microwaves, monitors, electric motors, and so forth.
5. I do not remember my encryption key. What should I do?
If you forgot your encryption key, the Wireless card will not be able to establish a connection to the N3G002W
Wireless Router.
To reset the encryption key(s), login to the N3G002Wireless Router web configuration using an Ethernet
connection. (Please refer to Basic > Wireless on page 27, for additional information).