Nortel Networks 1140E - Manual (Page 24)

Agent features
24
Agent features
The following sections describe features that are available to agents:
• “Answering ACD calls” on page 24
• “Using Call Forcing” on page 25
• “Using Return to Queue on No Answer” on page 26
• “Using Activity code” on page 26
• “Using Emergency” on page 27
• “Using Not Ready” on page 28
• “Placing or answering non-ACD calls” on page 28
• “Contacting your supervisor” on page 29
Answering ACD calls
Use the
In-Calls
key to answer the next queued ACD call on the primary
DN. The
In-Calls
key is located in the lower right area of the self-labeled
line/programmable feature keys.
To answer the call:
When the LCD next to the
In-Calls
key
flashes, press the
In-Calls
key.
Note:
The LCD remains lit as long as
you are on the call.
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