Nortel Networks 1140E - Manual (Page 33)

Supervisor features
33
Supervisor features
The following sections describe features available to the supervisor:
• “Using Answer Agent” on page 33
• “Using the Agent key” on page 34
• “Using Answer Emergency” on page 34
• “Using Call Agent” on page 35
• “Using Interflow” on page 36
• “Using Night Service” on page 36
• “Observing a call” on page 38
• “Displaying the queue” on page 39
• “Displaying agent status” on page 40
Using Answer Agent
Use the
Answer Agent
feature to receive calls from agents in a non-
emergency situation.
To use Answer Agent:
1. When the LCD next to the Answer Agent
key flashes, press the
Answer Agent
key.
Note 1:
The Agent ID of the person
contacting you displays on your IP
Phone.
Note 2:
The LCD remains lit as long as
you are on the call, and your status is
displayed as NotReady. If configured,
your status is displayed as Not Ready in
Contact Center Manager Administration
Real Time Display.
AnsAgent