Nortel Networks 1140E - Manual (Page 34)

Supervisor features
34
Using the Agent key
Use the
Agent
feature to connect, observe, or monitor the status of each
agent position. Each
Agent
key links to a particular agent position and
can be used along with the
Call Agent
or
Observe Agent
keys.
Table 1 lists the four states of the LCD indicator.
Using Answer Emergency
Use the
Answer Emergency
feature to receive calls from agents in an
emergency situation.
Note:
If Contact Center Manager Administration is in use, and if
multiple Agents have pressed Emergency, the connected PC
displays a list of Agents who have pressed Emergency.
2. Press the
Goodbye
key to end the call.
Table 1: Agent’s status
LCD display Description
Off Agent is not logged in.
On Agent is logged in but is either NotReady or on a
call.
Slow Flashing Agent is waiting for an ACD call.
Fast Flashing Agent is on a non-ACD call.
(Goodbye)