Nortel Networks 1140E - Manual (Page 25)

Agent features
25
To terminate the call:
Using Call Forcing
Use the
Call Forcing
feature to automatically connect an incoming ACD
call. A time interval is configured by your system administrator between
each incoming call.
Note:
You cannot use both
Call Forcing
and
Return To Queue on
No Answer
at the same time.
A short tone indicates a new incoming call. The In-Calls indicator lights
continuously, and the ACD call automatically goes to your agent position.
Pressing the
In-Calls
key while call forcing (Auto Answer) is active
disconnects an active ACD call.
or
or
or
Choose one of the following:
— Press the
Goodbye
key.
— Press the
In-Calls
key.
— Press the individual DN line key (this
removes you from the queue).
— Press the
Not Ready
key (this
removes you from the queue but
keeps you logged in as an agent
position) or wait for the caller to
terminate the call.
CAUTION
If you are away from your phone and Call Forcing is
enabled, remember to log out or activate Not Ready.
Otherwise, callers continue to be connected to your
phone. Because you are not at your desk, callers hear
only the background noise in your work space, until they
hang up.
(Goodbye)
2260
2498
Not Ready