NetComm HS1100 - Manual (Page 145)

HS1100 Wireless Hotspot Gateway User Manual
144
2. Basic Maintenance
In order to maintain the operation, merchant owners will have to manage the accounts and transactions via
Authorize.Net as well as HS1100.
2.1 Void A Transaction and Remove the On-demand Account Generated on HS1100
Sometimes, a transaction (as well as the related user account on HS1100) may have to be canceled before it has
been settled with the bank.
a. To void an unsettled transaction, please log in Authorize.Net. Click Unsettled Transactions >> Locate the
specific transaction record on the “List of Unsettled Transactions” >> Click the Trans ID number >> Confirm
and click Void.
 Note:
To find the on-demand account name, click Show Itemized Order Information on the “Order
Information” page >> Username can be found in the “Item Description”.
b. To remove the specific account from HS1100, please log in HS1100. >> User Authentication >>
Authentication Configuration >> Click the server On-demand >> Users List >> Click Delete on the record
with the account name. Click Delete All to delete all users at once.
2.2 Refund A Settled Transaction and Remove the On-demand Account Generated on HS1100
a. To refund a credit card payment, please log in Authorize.Net. Click Virtual Terminal >> Select a Payment
Method >> Click Refund a Credit Card >> Payment/Authorization Information >> Type information in at least
three fields: Card Number, Expiration Date, and Amount >> Confirm and click Submit.
b. To remove the specific account from HS1100, please log in HS1100. >> User Authentication >>