Ricoh Printer/Scanner User Manual
Page 47
The Scanner Function
41
5
When an Error Message Appears on the Client Computer
This section describes possible causes and actions for common error messages
displayed on the client computer when using the TWAIN driver.
Note
❒ If an error message not detailed in this section appears, turn off the machine's
main power switch, wait a few seconds, and then turn it on again. If the mes-
sage reappears after scanning is performed again, make a note of the message
and the error number (if it is listed in the table), and contact your service rep-
resentative. For details about how to turn off the main power switch, see Gen-
eral Settings Guide.
Message
Causes and solutions
[Clear Misfeed(s) in ADF.]
Remove jammed originals. Check the
originals are suitable for scanning, and if
they are, place them again.
[Insufficient memory. Close all other applications, then re-
start scanning.]
Close all unnecessary applications run-
ning on the client computer.
[Insufficient memory. Reduce the scanning area.]
• Reset the scan size.
• Lower the resolution.
Note
❒ If a misfeed occurs during printing,
scanning cannot be performed. If this
happens, remove any misfed paper,
and then proceed with scanning.
[Scanning has been aborted.]
Check the machine's power switch is
turned on.
Check the machine is connected to the
network correctly.
[No original on exposure glass.]
Place the original correctly.
[No response from the scanner.]
• Check the machine is connected to the
network correctly.
• The network is busy. Wait for a while,
and then try to reconnect.
[Scanner is in use by other user. Please wait.]
The scanner function is being used. Wait
for a while and reconnect.
[Scanner is not available. Check the scanner connection
status.]
• Check the machine's power switch is
turned on.
• Check the machine is connected to the
network correctly.
• Disable any firewalls that are running
on the client computer.