Thermador CM301 - Manual (Page 60)

CM Oven Care and Use Manual
Solving Operational Problems
For authorized service or parts information, call 800/ 735-4328.
We want you to remain a satisfied customer. If a problem does come up that cannot be resolved to
your satisfaction write to Thermador Customer Support Call Center, 5551 McFadden Avenue,
Huntington Beach CA, 92649 or phone: 800 / 735-4328.
Please include the Model Number, Serial Number and Date of Original Purchase/Installation.
HOW TO OBTAIN SERVICE
Problem Solving
Page 58
Before calling for service, check the following to avoid unnecessary service charges.
PROBLEM PROBLEM SOLVING
OVEN STEPS
All the numbers touched The numbers were touched too rapidly. Be sure you remove your finger from
do not appear in display the number pad before touching the next digit.
F followed by 2 digits appears Touch OFF or turn power off at the circuit breaker, wait 3 minutes and turn
in the display window it back on. If condition persists, note the code number and call an authorized
servicer.
F-24 or F-25 This is caused by close contact to the control panel for more than 60 seconds,
appears in display window such as someone leaning against the controls or objects hanging in front of
controls. Follow previous solution.
S A b appears in display window Turn off the oven selected by touching OFF (single oven model) or
or (double oven models).
Cooling fan continues to run The fan turns off automatically when the electronic components have
after oven is turned off. cooled sufficiently.
Clock and timer Make sure there is proper electrical power to the oven.
do not work See the CLOCK and TIMER sections on Pages 10 & 11.
Oven will not work Make sure there is proper electrical power to the oven.
Check the circuit breaker or fuse box to your house.
Oven light does Replace or reinsert the light bulb if loose or defective. See Page 55.
not work Touching the bulb with your fingers may cause the bulb to burn out quickly.
Oven light does not work if CLEAN mode is set.
Oven temperature is The oven thermostat needs adjustment. See the OVEN TEMPERATURE
too hot or too cold CALIBRATION in Do-It-Yourself Maintenance, Page 56.
Oven will not self-clean The oven temperature is too high to set the self-clean operation.
Allow the oven to cool to room temperature and reset the controls.
Be sure you have touched CLEAN.
Oven door does not Do not run self-clean. Phone for service. See How to Obtain Service, below.
lock in self-clean mode.
Oven door will not Allow the oven to cool below the locking temperature.
unlock
Oven is not clean Heavily soiled ovens may need to self-clean again or for a longer
after the clean cycle period of time. Heavy spillovers should be cleaned before starting
the clean cycle. See Self-Cleaning the Oven, Page 50 and 51.
LOWER
OFF
UPPER
OFF