VeriFone NURIT 8400 - Manual (Page 40)

T ROUBLESHOOTING G UIDELINES
Transactions Cannot be Completed Successfully
40 NURIT 8400 I NSTALLATION G UIDE
Transactions
Cannot be
Completed
Successfully
If transactions cannot be completed successfully:
• Try to perform the transaction using a different magnetic stripe card or smart
card (model dependent).
• Make sure that all terminal cables are properly connected. (See Connecting
Cables ).
• Make sure that you insert or swipe the card in the proper manner.
• Attempt to complete several transactions manually using the terminal’s
keypad instead of using customer cards. If all these transactions are
completed successfully, contact an authorized representative or service
provider.
• If the problem persists, contact your VeriFone distributor or service provider.
Printer Does Not
Print
If the printer does not work properly:
• Check the power connection.
• Check that the printer has paper and that the paper is properly installed. Take
out and then reinsert the paper, if necessary. (See Loading Paper into the
Printer ).
• Try to load a new roll of paper into the printer. Make sure that you are using an
approved paper type. (See Loading Paper into the Printer ).
• Run the system mode printer diagnostic.
• If the problem persists, contact your VeriFone distributor or service provider.
Magnetic Stripe
Card Reader
Does Not
Function
Properly
If the magnetic stripe card reader does not function properly:
• Check that the card has been swiped with its magnetic stripe facing left and at
the lower edge of the card, as described in Using the Magnetic Stripe Card
Reader .
• Swipe the magnetic stripe card in the opposite direction.
• If possible, try using a different magnetic card.
• If the problem persists, contact your VeriFone distributor or service provider.
Smart Card
Reader Does Not
Function
Properly
If the smart card reader does not function properly:
• Check that the smart card is fully inserted with the metal chip facing up and at
the edge of the card nearest to the smart card reader slot, as described in
Smart Card Reader Does Not Function Properly .
• If possible, try using a different smart card.
• If the problem persists, contact your VeriFone distributor or service provider.
The Keypad
Does Not
Respond
If the keypad does not respond:
• Refer to user documentation for the particular application in use.
• If the problem persists, contact your VeriFone distributor or service provider.