Lcd error messages – Zebra ZM400 User Manual

Page 109

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101

Troubleshooting

LCD Error Messages

3/27/07

ZM400/ZM600 User Guide

79695L-001 Rev. A

LCD Error Messages

The LCD displays messages when there is an error. See

Table 15

for LCD errors, the possible

causes, and the recommended solutions.

Table 15 • LCD Error Messages

LCD Display/
Printer Condition

Possible Cause

Recommended Solution

The ERROR light flashes.

The printhead was replaced with
one that is not a genuine Zebra™
printhead..

Install a genuine Zebra™ printhead.

The printer stops; the
ERROR light flashes.

In thermal transfer mode, ribbon is
not loaded or incorrectly loaded.

Load ribbon correctly. See

Load

Ribbon on page 47

.

In thermal transfer mode, the
ribbon sensor is not detecting
ribbon that is loaded incorrectly.

1.

Load ribbon correctly. See

Load

Ribbon on page 47

.

2.

Calibrate the sensors. See

Calibrate Media and Ribbon
Sensor Sensitivity
on page 74

.

In thermal transfer mode, media is
blocking the ribbon sensor.

1.

Load media correctly. See

Load

Media on page 33

.

2.

Calibrate the sensors. See

Calibrate Media and Ribbon
Sensor Sensitivity
on page 74

.

In thermal transfer mode, the
printer did not detect the ribbon
even though it is loaded correctly.

1.

Print a sensor profile. See

Print

Sensor Profile on page 73

. The

ribbon out threshold (marked by
the word

RIBBON

) is likely too

high, above the black area that
indicates where the ribbon is
detected.

2.

Calibrate the sensors or load
printer defaults. See

Calibrate

Media and Ribbon Sensor
Sensitivity
on page 74

or

LOAD

DEFAULTS on page 57

.

ERROR CONDITION

INVALID HEAD

ERROR CONDITION

RIBBON OUT

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