Return material authorization policy, Return procedure – Xantrex Technology 1000 User Manual
Page 63
Warranty and Return
WA–4
975-0127-01-01
Return Material Authorization Policy
Before returning a product directly to Xantrex you must obtain a Return Material Authorization (RMA)
number and the correct factory "Ship To" address. Products must also be shipped prepaid. Product
shipments will be refused and returned at your expense if they are unauthorized, returned without an
RMA number clearly marked on the outside of the shipping box, if they are shipped collect, or if they
are shipped to the wrong location.
When you contact Xantrex to obtain service, please have your instruction manual ready for reference
and be prepared to supply:
•
The serial number of your product
•
Information about the installation and use of the unit
•
Information about the failure and/or reason for the return
•
A copy of your dated proof of purchase
Record these details in “Information About Your System” on page WA–6.
Return Procedure
1.
Package the unit safely, preferably using the original box and packing materials. Please ensure that
your product is shipped fully insured in the original packaging or equivalent. This warranty will not
apply where the product is damaged due to improper packaging.
2.
Include the following:
•
The RMA number supplied by Xantrex Technology, Inc. clearly marked on the outside of the
box.
•
A return address where the unit can be shipped. Post office boxes are not acceptable.
•
A contact telephone number where you can be reached during work hours.
•
A brief description of the problem.
3.
Ship the unit prepaid to the address provided by your Xantrex customer service representative.
If you are returning a product from outside of the USA or Canada In addition to the above, you
MUST include return freight funds and are fully responsible for all documents, duties, tariffs, and
deposits.
If you are returning a product to a Xantrex Authorized Service Center (ASC) A Xantrex return
material authorization (RMA) number is not required. However, you must contact the ASC prior to
returning the product or presenting the unit to verify any return procedures that may apply to that
particular facility.