Hotchkis 22836 2009-2011 Audi A4 Sport Sway Bar Set - Manual (Page 16)

NOT COVER CONSEQUENTIAL DAMAGES, LOSS OF TIME OR REVENUES, INCONVENIENCE,
LOSS OF USE OF THE VEHICLE, DAMAGE TO THE VEHICLE OR COMPONENTS OF THE
VEHICLE, ANY OTHER TYPE OF CONSEQUENTIAL DAMAGES, OR OTHER INCIDENTAL OR
INDIRECT DAMAGES. HOTCHKIS’ MAXIMUM LIABILITY UNDER THIS WARRANTY SHALL IN
NO EVENT EXCEED THE PURCHASE PRICE OF THE PRODUCT.
Some states do not allow limitations
on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages and in
such states the above limitations or exclusions may not apply. This limited warranty gives the purchaser specific
legal rights and the purchaser may have other rights that may vary from state to state.
Technical Information
Hotchkis Performance makes every effort to ensure that you are provided with the most accurate and up-to-date
technical information. However, all technical information is approximate and may vary upon application. Additional
suspension components may be needed in some applications, depending upon the make, model, engine and
chassis of the vehicle. Hotchkis Performance is not responsible for any consequences resulting from
manufacturer’s technical mid-year changes. Hotchkis Performance products should only be installed by a
qualified, licensed auto mechanic experienced in the installation of such products.
Warranty Claim Procedure:
The answer to ALL the following questions should be YES before making a warranty claim:

Did you register the product at www.hotchkis.net or via the mail-in warranty card within 30 days of purchase?

Is the product appropriate to your application?

Did you carefully and thoroughly read the instructions provided along with the product?

Do you have the original invoice or sales receipt?

Is the return date within 36 months from the purchase date?

Are you the original purchaser?

Was the product properly installed by a qualified, licensed auto mechanic?

Has the product been installed on the original vehicle on which it was installed at all times?

Is the product unmodified and clean?

Is the reason for return a legitimate product defect?
If the answer to all these questions is YES, please contact our Customer Service Department at (562) 907-7757.
You will be given a Returned Goods Authorization Number (RGA) valid for 60 days. You will also be asked to ship
the product prepaid to our facility. All shipments MUST be (i) prepaid, (ii) include the original invoice or sales
receipt, (iii) show the RGA on the outside of the package and (iv) include your name, address, make and model of
the vehicle, and a brief description of the claimed defect, including the circumstances under which the defect
occurred. If the warranty claim is deemed valid then Hotchkis will estimate shipping costs to return the repaired or
replacement part and contact you for payment. Hotchkis’s Limited warranty requires that any repaired or replaced
product will be returned to the sender excluding the cost of freight. Warranty related inquires should be sent to
the following address:
HOTCHKIS PERFORMANCE, LLC
C/O CUSTOMER SERVICE
8633 Sorensen Avenue
SANTA FE SPRINGS, CA 90670
Hotchkis Performance will not accept product returns without the RGA number, receipt and the information
described above. C.O.D. or collect shipments will be refused. Once the returns are received at Hotchkis
Performance, we will evaluate the products, verify the sales receipt, and investigate the warranty claim. Any
repaired or replaced product will be returned to the sender.
Effective December 1, 2010. This return policy and limited warranty supersedes all previous
policy and warranty statements. Policies and warranties are subject to change without notice.
Hotchkis Performance is not responsible for printing errors.