QNAP Security VioStor CMS (Version: 1.0.1) - Manual (Page 188)

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7. Unable to find the CMS Server by the “Auto Search” after logging into the CMS Client.
Or, cannot find the NVR by the “Auto Search” at the “Add Server” of the CMS Client
configuration.
Solution
 Check that the CMS Server and the NVR have been turned on.
 Connect the local PC and the CMS Server/NVR to the same subnet.
 Install the latest version of CMS Client from www.qnapsecurity.com.
 Run the CMS Client to search for the CMS Server. Make sure all the firewall software on
the computer have been turned off; or add the CMS Client to the list of allowed
programs in the firewall.
 Please check if the QNAP Finder program is closed.
 If the CMS Server and NVR are not found, click the “Auto Search” button to try again.
 If the problem persists, contact the technical support.