Velleman CAMIP13 Quick Installation Guide - Manual (Page 27)

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APPENDIX 3 Q&A
For more details about Q&A, please visit our official website: www.eagleeyescctv.com/supp_QnA.aspx .
Question Answer
I can connect to this camera in my
house or office where it’s installed
with wireless network.
But when I leave my house or office, I
can’t connect to it from my mobile
phone (with 3G network), or other
computer (connected to Internet).
Why?
You didn’t configure this camera to Internet, but only in LAN.
Please follow the steps in “Advanced Network Setup” downloadable from
www.surveillance-download.com/user/n807a.swf to complete network
configurations, or it’s recommended for you to check with your local
installer or reseller for this service because it’s usually hard for a person
who doesn’t have network knowledge to set network configurations.
My live images are not fluent. Why?
Image fluency could be affected by the local network upload bandwidth,
router efficiency, client network download bandwidth, complexity of live
view, and more. 
(Recommended) To have the best image fluency, select QVGA; to have
the best image quality, select “SXVGA”; to have normal image fluency and
quality, select “VGA”.
What’s “Push Video”?
“Push Video” is an active notification system, different from traditional FTP
& Email notification methods.
When “Push Video” is enabled and any human detection event occurs,
you’ll be able to receive notifications on your iPhone / iPad / Android
mobile device within 5 seconds.
The live video keeps flickering. Why?
Please try adjusting the power line frequency to “60 Hz” or “50 Hz” for the
camera.
For iPhone users, access the camera, and select “ ” on the top right
corner to enter IPCAM Configuration page. Then, go to “Advance Setup”
“Camera” to change setting.
For access from Internet Explorer, log into the camera, and select
“Config.” “Camera” “Camera”.