Alpha Technologies Continuity: 6K_10K - Manual (Page 36)

0170012-J0 Rev A 34
8. Warranty and Service Information
Technical Support
Free Technical Support 24/7/365 is part of the Alpha customer satisfaction commitment. The phone num-
bers below can also be used to access a wide range of service solutions both at your premise and at the
Alpha facility nearest you.
In Canada and the USA, call toll free 1-888-462-7487 24 hours a day, seven days a week.
Customers outside Canada and the USA, call +1-604-436-5547.
Warranty
Alpha Technologies Ltd. warrants its equipment to be free of manufacturing defects in material and work-
manship, for a period of 36 months from the date of shipment from the factory. The warranty provides for
repairing, replacing or issuing credit (at Alpha’s discretion) for equipment shipped by it and returned by
the customer to the factory or other authorized location during the warranty period.
There are limitations to this warranty coverage. The warranty does not provide to the customer or other
parties any remedies other than the above. It does not provide coverage for any loss of profits, loss of
use, costs for removal or installation of defective equipment, damages or consequential damages based
upon equipment failure during or after the warranty period. No other obligations are expressed or implied.
Warranty also does not cover damage or equipment failure due to cause(s) external to the unit including,
but not limited to, environmental conditions, water damage, power surges or any other external influence.
The customer is responsible for all shipping and handling charges. Where products are covered under
warranty Alpha will pay the cost of shipping the repaired or replacement unit back to the customer.
Battery Warranty
Battery warranty provided by Alpha is a three year full replacement warranty with a pro-rated warranty
for the following two years. Pro rated warranty provides a credit applicable toward the purchase of new
batteries from Alpha. The credit is calculated as the purchase price multiplied by the percentage of the
battery life that was not available (in months). Battery warranty coverage is lost where the battery charge
is not maintained for 6 months. Contact your Alpha sales representative or the Technical Support team at
the above number to understand your entitlements under Battery Warranty.
Extended Warranty
The terms of warranty can be extended in time by purchase of an Extended Warranty. Warranty exten-
sions are available on a per year basis and can be purchased during the initial warranty period.
Return of Material
Please contact Technical Support at the number above to obtain a Service Repair Order (or Return Mate-
rial Authorization) number BEFORE sending material back. This will ensure that your service needs are
handled promptly and efficiently.
On Site Services and Service Plans
A wide range of services are available at your location including installation, commissioning, preventa-
tive maintenance, remedial maintenance, battery replacement, battery delivery, etc. Preventative mainte-
nance is recommended for Alpha products at least once per year. Customers can arrange to have these
services provided automatically with one annual payment.
Service Centers
For a list of service centers, please visit:
http://www.alpha.ca/web2/about-alpha/service-centers.html