Hach-Lange POLYMETRON 9500 User Manual - Manual (Page 46)

Problem Resolution
Secure Digital Memory (SD) card not
recognized by the controller
Make sure the SD card is properly oriented. The copper traces
should face toward the controller display.
Make sure the SD card is fully seated in the slot and the spring
lock is engaged.
Make sure the SD card is properly formatted with a Fat
32 format. The MMC format is not supported. Follow the
instructions of the card manufacturer to format the SD card on a
PC.
Make sure the card is not larger than 32 GB.
Make sure an SD card is being used. Other types of cards (such
as xSD, micro SD, mini SD) will not work properly.
Information not saving, or not saving properly
to the SD card.
Make sure the SD card is properly formatted with the FAT
32 format. The MMC format is not supported. Follow the
instructions of the card manufacturer to format the SD card on a
PC.
If the SD card has previously been in use, format the card with
the Fat 32 format, install the card in the controller, and try
downloading files.
Try a different SD card.
SD card full
Read the SD card with a PC or other card reader device. Save
important files and then delete some or all of the files on the SD
card.
Controller cannot find software updates on the
SD card.
Make sure an appropriate folder is created by installing the SD
card in the controller. An update folder will automatically be
created.
Install the SD card on a PC and make sure the software files are
located in the appropriate update folder.
If the same SD card is used with multiple controllers, each
controller will have a separate folder on the system. Make sure
the software updates are in the folder dedicated to the controller
in use.
Display is lit but shows no characters or
characters are faint or blurry.
Adjust the display contrast
Make sure protective film has been removed from display.
Clean the outside of the controller, including the display screen.
Controller will not power up, or powers up
intermittently
Make sure the AC power connections are properly terminated in
the controller.
Make sure the power strip, line power, wall plug are all properly
plugged in.
Contact Technical Support
Network or sensor module not recognized
Make sure the module is properly installed.
Make sure the module selector switch is set to the proper
number.
Remove sensor module and install the module into the second
analog slot. Apply power to the controller and allow the controller
to perform a device scan.
Contact Technical Support.
44 English