Troubleshooting – Hach-Lange 2100Q and 2100Qis Basic User Manual User Manual
Page 15
Troubleshooting
Refer to the following table for common problem messages or
symptoms, possible causes and corrective actions.
Error/Warning
Description
Solution
Close lid and push
Read.
The lid is open or lid
detection failed.
Make sure that the lid is
closed during reading
and re-read.
Low Battery!
Battery is low.
• Insert new batteries
• Connect USB/power
module if
rechargeable batteries
are used
ADC Failure!
Hardware error causing
reading to fail.
Repeat the reading.
Detector signal too low! Insufficient light on the
180° detector.
• Check for obstructed
light path.
• Check the lamp.
Overrange!
Turbidity too high-
caused probably by
calibrating with
RapidCal
™
only.
• Calibrate the upper
range.
• Dilute the sample.
Underrange!
The measured
absorbance is below the
calibration range.
Repeat calibration
Please check the lamp!
Signals are too low on
the 90° and 180°
detector.
2100Q: The lamp is
defective. Change the
lamp (refer to
2100Qis: Contact
technical support.
Error/Warning
Description
Solution
Temperature too high!
Switch off instrument.
Temperature has
exceeded the meter
limits (>60 °C or
>140 °F).
Turn off the meter and let
it cool down.
RST: Average value!
Solids are settling too
slowly. The reading
mode is not suitable for
this sample.
Select Normal or Signal
Average reading mode.
Confidence level is <
95%
The reading mode
Rapidly Settling Turbidity
did not meet the range of
≥ 95% confidence.
• Invert the sample
several times so that
the solids allocate.
Repeat the reading
again.
• Switch to the Normal
reading mode if the
sample is stable and
does not have settable
solids.
Standard value out of
range. Insert standard
and push Read
Used incorrect standard
value for the reading.
Insert the appropriate
standard and read again.
ID already in use. Enter
new ID
The Operator or Sample
ID is unavailable as it is
already assigned.
Create a new ID.
Error - Security Please
set password before
activating security
No password is created.
Create a new password.
Please enter at least
one character.
Password must contain
minimum of one
character.
Create a password of at
least one character.
Password incorrect.
Please retry.
Incorrect password was
entered.
Enter the appropriate
password.
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