AT&T E5654B - Manual (Page 54)

2
Appendix
I hear other
calls when
using the tele-
phone.
• Disconnect the telephone base from the telephone jack. Plug in a dif-
ferent telephone. If you still hear other calls, the problem is probably
in the wiring or local service. Call your local telephone company.
My caller ID
features are not
working prop-
erly
Troubleshooting
Problem Suggestion
There is noise or
interference dur-
ing a telephone
conversation
• The handset may be out of range. Move it closer to the telephone
base.
• Appliances or other cordless telephones plugged into the same cir-
cuit as the telephone base can cause interference. Try moving the
appliance or telephone base to another outlet.
• Other electronic products can cause interference to your cordless
telephone. Try installing your telephone as far away as possible from
the following electronic devices: wireless routers, radios, radio tow-
ers, pager towers, cellular telephones, digital telephones, intercoms,
room monitors, televisions, VCRs, personal computers, kitchen appli-
ances, wireless routers, and other cordless telephones.
• Microwave ovens operate on the same frequency as your telephone.
It is normal to experience static on your telephone while the micro-
wave oven is operating. Do not install this telephone in the same
outlet or near a microwave oven.
• If your telephone is plugged in with a modem or a surge protector,
plug the telephone (or modem/surge protector) into a different loca-
tion. If this solves the problem, re-locate your telephone or modem
farther apart from each other, or use a different surge protector.
• The layout of your home or office might be limiting the operating
range. Trying moving the base to another location, preferably a higher
location for better reception.
• Disconnect the telephone base from the modular jack and plug in a
corded telephone. If calls are still not clear, the problem is probably
in the wiring or local service. Contact the local telephone company
(charges may apply).
• Select channels  through 10 for your router (refer to the user's man-
ual of your router for more information).
• If the other telephones in your home are having the same problem,
the problem is in the wiring or local service. Contact the local tele-
phone company (charges may apply).
• Do you have DSL service? If yes, you need to have a DSL filter
installed at every telephone jack that has a telephone connected to it.
Contact your DSL service provider for filter information.