AT&T E5654B - Manual (Page 55)

3
Appendix
I hear noise in
the cordless
handset, and
none of the
keys or buttons
work
• Make sure the telephone line cord is plugged in securely.
My caller ID
features are not
working prop-
erly
• Caller ID is a subscription service. You must subscribe to this service
from your local telephone company for this feature to work on your
telephone.
• The caller may not be calling from an area which supports caller ID.
• Both you and the caller's telephone companies must use equipment
which are compatible with caller ID service.
• If you subscribe to DSL service, install a noise filter to the telephone
line between the base unit and the telephone line jack. Contact your
DSL service provider for filter information.
The announce-
ment message
is not clear
• When recording the announcement, make sure you speak in a normal
tone of voice about nine inches from the telephone base.
• Make sure there is no background noise (television, music, traffic,
etc.) when recording.
Troubleshooting
Problem Suggestion
The system
does not receive
caller ID or the
system does not
display caller ID
during call wait-
ing
• Make sure you subscribe to Caller ID with Call Waiting features ser-
vices provided by the local telephone company.
• The caller may not be calling from an area which supports caller ID.
• Both you and the caller's telephone companies must use equipment
which are compatible with caller ID service.
• If you subscribe to DSL service, install a noise filter to the telephone
line between the base unit and the telephone line jack. Contact your
DSL service provider for filter information.
The answering
system does not
answer after the
correct number
of rings
• Make sure the answering system is on (see page 31).
• If Toll Saver is activated, the number of rings changes to two when
there are new messages waiting (see page 3).
• If the memory is full or if the answering system is off, the system will
answer after ten rings.
• In some cases, the answering system may be affected by the ringing
system used by the local telephone company.