Thermo Fisher Scientific Alpha pH 800 - Manual (Page 37)

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10 GENERAL INFORMATION
10.1 Warranty
Thermo Scientific warrants this product to be free from significant deviations
in material and workmanship for a period of one year from the date of
purchase. If repair is necessary and has not been the result of abuse or
misuse within the warranty period, please return by freight pre-paid and
amendment will be made without any charge. Our Customer Service Dept.
will determine if product problem is due to deviations or customer abuse. Out
of warranty products will be repaired on a charge basis.
10.2
Packaging
The instrument is packaged in a corrugated box with a warranty card,
instruction manual and the following accessories:
• 17-way and 5-way (right-angled) terminal block [1 unit each]
• side threaded rod with catch [2 units]
• receptacle cable lug [1 unit]
• rubber gasket [1 unit]
10.3 Return of Goods
Authorisation must be obtained from our Customer Service Dept. to issue a RMA
(Return of Material Authorisation) number before returning items for any reason.
When applying for authorisation, please include data requiring the reason of
return. Items must be carefully packed to prevent damage in shipment and
insured against possible damage or loss. Thermo Scientific will not be
responsible for any damage resulting from careless or insufficient packing.
Warning: Shipping damage as a result of inadequate packaging is the
user/distributor’s responsibility, whoever applicable. Please follow the
guidelines below before shipment.
10.4 Guidelines for Returning Unit for Repair
Use the original packaging material, if possible when shipping the unit for repair.
Otherwise wrap it with bubble pack and use a corrugated box for better
protection. Include a brief description of any faults suspected for the
convenience of Customer Service Dept., if possible.