Milestone XProtect Express 2014 - Manual (Page 112)

Milestone XProtect ® Express 2014 Administrator's Manual
www.milestonesys.com 112 Advanced configuration
Conditions Description Error messages and solutions
Send analytics
event Did sending a test event to the Event
Server succeed?
See table below.
Error messages and solutions for the condition Send analytics event:
Error messages Solution/Explanation
Event Server not found.
Unable to find the Event Server service on the list of registered
services.
Error connecting to Event
Server.
Unable to connect to the Event Server service on the defined port
(most likely due to network problems, the Event Server service
being stopped or similar).
Error sending analytics event.
Connection to the Event Server service established but event
cannot be sent (most likely due to network problems, for example
time out).
Error receiving response from
Event Server.
Event sent to Event Server but no reply received (most likely due
to network problems or port being busy (see the Event Server log,
typically located at ProgramData\Milestone\XProtect Event
Server\logs\
—can be opened in Microsoft Notepad or similar tool)).
Analytics event unknown by
Event Server. The Event Server service does not know the event most likely due
to the event, or changes to the event, not having been saved.
Invalid analytics event
received by Event Server.
Event format is somehow incorrect.
Sender unauthorized by Event
Server. Most likely your machine is not on the list of allowed IP
addresses/host names.
Internal error in Event Server.
An Event Server error. Open the Event Server log in Microsoft
Notepad or similar tool. The log is typically located at
ProgramData\Milestone\XProtect Event Server\logs\
Invalid response received
from Event Server.
Response is invalid. Possibly due to port being busy or network
problems. Open the Event Server log in Microsoft Notepad or
similar tool. The log is typically located at
ProgramData\Milestone\XProtect Event Server\logs\
Unknown response from
Event Server.
Response is valid but not understood. Possibly due to port being
busy or network problems. Open the Event Server log in Microsoft
Notepad or similar tool. The log is typically located at
ProgramData\Milestone\XProtect Event Server\logs\
Unexpected error.
Please contact your system provider Milestone Support
(
[email protected] ) for help.
Hardware input event
When you add hardware input events (see "Add a hardware input event" on page 105), some
properties depend on the selected type of input: