Sterlco A3 Blender Control and Data Acquisition Software - Manual (Page 112)

Page Number 112
How to trouble shoot a software installation problem
Problem
During the installation of the A3 software you receive a message saying
that some of the files on your PC need to be updated and then asks you to
reboot. After rebooting and running the installation again you receive the
same message.
Solution
The problem is that your PC does not have Windows XP Service Pack 1
installed. This is an update from Microsoft and must be installed first. See
“Chapter 1 Installing A3” for a detailed solution. At this point you should
thoroughly read Chapter 1 and follow every step. Remember to always
check that your PC meets the requirements or you could be wasting time.
Problem
After inserting the A3 CD into your PC the installation program does not
automatically start.
Solution
Auto Play is not turned on for your PC. To run the installation just click
“Start”, then click “My Computer”, double click on your CDROM drive where
the A3 CD is inserted and the installation will then run.
Problem
You receive a message “Unable to Read Disk” after attempting to run the
installation from the A3 CD.
Solution
Try the CD in another computer. If it runs on another computer then there
is a problem with either your PC or CDROM drive. If it doesn’t and you
have checked that you are running Windows XP then it is possible you
have a defective disk. Consult the factory to receive a replacement CD.