Sterlco GC Series Central Chiller - Manual (Page 52)

GC Series Central Chillers Chapter 7: Appendix 52 of 79
Chapter 7: Appendix
7-1 Returned Material Policy
Credit Returns
Prior to the return of any material, authorization must be given by the manufacturer. A RMA number
will be assigned for the equipment to be returned.
Reason for requesting the return must be given.
All returned Material purchased from the manufacturer is subject to 15% ($75.00 minimum) restocking
charge.
All returns are to be shipped prepaid.
The invoice number and date or purchase order number and date must be supplied.
No credit will be issued for material that is not within the manufacturer’s warranty period and/or in new
and unused condition, suitable for resale.
Warranty Returns
Prior to the return of any material, authorization must be given by the manufacturer. A RMA number
will be assigned for the equipment to be returned.
Reason for requesting the return must be given.
All returns are to be shipped prepaid.
The invoice number and date or purchase number and date must be supplied.
After inspecting the material, a replacement or credit will be given, at the manufacturerʼs discretion, if
the item is found to be defective in materials or workmanship. Purchased components are covered
under their specific warranty terms.