Brother MFC-3200C - Manual (Page 239)

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 23 - 8
MFC3200C-US-FM6.0
MFC Does Not Answer When Called Make sure the MFC is in the correct receiving mode for your setup (either
FAX ONLY , FAX/TEL or TAD: ANSWER MACH ). Check for dial
tone. If possible, call your MFC to hear it answer. If there is still no answer,
check the telephone line cord connection. If there is no ringing when you
call your MFC, call your telephone company to check the line.
There is no dial tone on the handset. Press Hook/Hold –– OR ––Lift the handset. If you hear no dial tone, check
telephone line cord connections at the MFC and wall jack. Check that the
handset curled cord is connected to the MFC’s handset jack. Test the jack
with another single line telephone. If no dial tone on the wall outlet, call
your telephone company.
Sending Faxes
Poor Transmission Quality Try changing your resolution to FINE or S.FINE . Make a copy to verify
your MFC’s scanner operation.
Transmission Verification Report
says “Result:NG” There is probably temporary noise or static on the line. Try sending the fax
again. If you send a PC FAX message and get “Result:NG” on the
Transmission Verification Report, your MFC may be out of memory. To
gain extra memory, you can turn off Fax Storage (See page 10-2), print fax
message in memory (See page 6-6) or cancel a delayed fax or polling job
(See page 6-7). If the problem continues, call the telephone company to
check your phone line.
Vertical Black Lines When Sending If the copy you made shows the same problem, your scanner is dirty
(See
Cleaning the Scanner , page 23-16.).
Handling Incoming Calls
MFC “Hears” Voice as CNG Tone If your MFC is set to Easy Receive ON, it is more sensitive to sounds. Your
MFC may mistakenly interpret certain voices or music on the line as a
calling fax machine and respond with fax receiving tones. Deactivate the
fax by pressing
Stop/Exit . Try avoiding this problem by turning Easy
Receive to OFF. (See Easy Receive , page 6-3.)
Transferring a Fax Call to the MFC If you answered at the MFC, press Black Fax Start and hang up
immediately. If you answered at an extension phone, press your Fax
Receive Code (default setting is
51). When your MFC answers, hang up.
Custom Features on a Single Line If you have Call Waiting, Call Waiting/Caller ID, Ring Master, Voice
Mail, an alarm system or any other custom feature on a single phone line
with your MFC, it may create a problem sending or receiving fax data.
For example: If you are sending or receiving a fax message while a custom
feature signal comes through on the line, the signal can temporarily
interrupt or disrupt the fax data. Brother’s ECM feature should help
overcome this problem. This condition is related to the telephone system
industry and is common to all devices that send and receive information on
a single, shared line with custom features. If avoiding a slight interruption
is crucial to your business, a separate line with no custom features is
recommended.
Printer Difficulties
Horizontal lines appear in Text or
Graphics. Clean the print head (See Cleaning the Print Head , page 23-10.). If you
clean the print heads five times and the print has not improved, call Brother
Customer Service at 1-800-284-4329 (
in USA ), 1-877-BROTHER ( in
Canada ) or (514) 685-6464 ( in Montreal ).
Scanning Difficulties
TWAIN Errors appear while scanning Make sure the Brother TWAIN driver is selected as the primary source. In
PaperPort
® , click File Select Source, highlight the Brother TWAIN driver
and click Select.
DIFFICULTY SUGGESTIONS