Canon PowerShot ELPH 115 IS - Manual (Page 130)

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Cover
Preliminary Notes and
Legal Information
Contents:
Basic Operations
Advanced Guide
Camera Basics
Smart Auto
Mode
Other Shooting
Modes
P Mode
Wi-Fi Functions
Setting Menu
Accessories
Appendix
Index
Basic Guide
Playback Mode
Cover
Advanced Guide
9
Appendix
Troubleshooting
If you think there is a problem with the camera, first check the following.
If the items below do not solve your problem, contact a Canon Customer
Support Help Desk.
Power
Nothing happens when the power button is pressed.
• Confirm that the battery is charged ( = 11).
• Confirm that the battery is inserted facing the correct way ( = 12).
• Confirm that the memory card/battery cover is fully closed ( = 12).
• Dirty battery terminals reduce battery performance. Try cleaning the terminals with a
cotton swab and reinserting the battery a few times.
The battery is depleted quickly.
• Battery performance decreases at low temperatures. Try warming the battery a little
by putting it in your pocket, for example, ensuring that the terminals do not touch any
metal objects.
• If these measures do not help and the battery is still depleted soon after charging, it
has reached the end of its life. Purchase a new battery.
The lens is not retracted.
• Do not open the memory card/battery cover while the camera is on. Close the cover,
turn the camera on, and then turn it off again ( = 12).
The battery is swollen.
• Battery swelling is normal and does not pose any safety concerns. However, if battery
swelling prevents the battery from fitting in the camera, contact a Canon Customer
Support Help Desk.
Display on a TV
Camera images look distorted or not displayed on a TV ( = 120).
Shooting
Cannot shoot.
• In Playback mode ( = 14), press the shutter button halfway ( = 30).
Strange display on the screen under low light ( = 30).
Strange display on the screen when shooting.
Note that the following display problems are not recorded in still images but are
recorded in movies.
• The screen may darken under bright light.
• The screen may flicker under fluorescent or LED lighting.
• Purplish banding may appear on the screen if you compose a shot that includes a
bright light source.
No date stamp is added to images.
• Configure the [Date Stamp ] setting ( = 111). Note that date stamps are not added to
images automatically, merely because you have configured the [Date/Time] setting ( = 41).
• Date stamps are not added in shooting modes ( = 142) in which this setting cannot
be configured ( = 41).
[h] flashes on the screen when the shutter button is pressed, and
shooting is not possible ( = 36).
[ ] is displayed when the shutter button is pressed halfway ( = 41).
• Set [IS Mode] to [Continuous] ( = 69).
• Set the flash mode to [ h] ( = 68).
• Increase the ISO speed ( = 60).
• Mount the camera on a tripod or take other measures to keep it still. In this case, you
should set [IS Mode] to [Off] ( = 69).
Shots are out of focus.
• Press the shutter button halfway to focus on subjects before pressing it all the way
down to shoot ( = 30).
• Make sure subjects are within focusing range ( = 146).
• Set [AF-assist Beam] to [On] ( = 46).
• Confirm that unneeded functions such as macro are deactivated.
• Try shooting with focus lock or AF lock ( = 66, 67).
No AF frames are displayed and the camera does not focus when the
shutter button is pressed halfway.
• To have AF frames displayed and the camera focus correctly, try composing the
shot with higher-contrast subject areas centered before you press the shutter button
halfway. Otherwise, try pressing the shutter button halfway repeatedly.