HP Matrix Operating Environment Software - Manual (Page 216)

The HP Matrix infrastructure orchestration tool cannot be displayed and User not
authenticated messages
Matrix OE infrastructure orchestration console in Systems Insight Manager displays the following
message: The HP Matrix infrastructure orchestration tool cannot be
displayed
and the error dialog displays: User not authenticated.
Issue
Signing out of the infrastructure orchestration designer after launching it from the infrastructure
orchestration console (using the Template tab New or Edit buttons). Possible cause
In infrastructure orchestration designer, instead of clicking Sign Out, either close the IE7 browser
(using the close (X) button in the upper right) or close the IE7 browser tab (using the close (X) button
at the right end of the infrastructure orchestration designer tab. Action
The Matrix infrastructure orchestration tool cannot be displayed due to service contact
failure
When logging into infrastructure orchestration in Systems Insight Manager, an error page appears
stating The Matrix infrastructure orchestration tool cannot be displayed. Issue
Cannot contact the infrastructure orchestration service running at:
<service-name>
The infrastructure orchestration service is not running on the CMS. Possible cause
On the CMS, in the Services window, verify that the HP Matrix infrastructure orchestration service
is running. Action
1. For example, in Windows 2008, select Start →Administrative Tools→Services.
2. Confirm that infrastructure orchestration has Status: Started.
The Matrix infrastructure orchestration tool cannot be displayed appears when listing
server pools
In Systems Insight Manager, the infrastructure orchestration error page The Matrix infrastructure
orchestration tool cannot be displayed appears when listing server pools exceeds a one-minute
timeout. Issue
Possible cause • The physical server or virtual machine hypervisor is not responding.
• The HP Matrix infrastructure orchestration service is down.
• The network is slow or disconnected.
Action • Verify that the physical servers and VM Hosts are available.
• Verify that the HP Matrix infrastructure orchestration service is started.
• Verify that the network settings are configured correctly.
• Refresh the Servers page.
Users added to the HPIO_Administrators group cannot log in to infrastructure
orchestration console
Users added to the HPIO_Administrators group cannot log in to infrastructure orchestration console. Issue
The HPIO_Administrators group is not associated with the infrastructure orchestration toolbox in
Systems Insight Manager. Possible cause
After Matrix infrastructure orchestration is installed, the HPIO_Administrators group must be associated
with infrastructure orchestration toolbox in Systems Insight Manager. Make sure this association is Action
set correctly on Systems Insight Manager. For more information, see “ Configuring infrastructure
orchestration users in Windows ”.
216 Troubleshooting