HP Matrix Operating Environment Software - Manual (Page 217)

Operating system information does not display on the Service Details page
Operating system information does not display on the Service Details page. Issue
If a server or a service is in an UNKNOWN state, an issue has occurred on that server or service. Possible cause
If the operating system is not deployed, the operating system information does not display on the
Service Details page. In these situations, infrastructure orchestration is able to clean up the database, Action
but might not remove the service or server from the partner domain. If this occurs, the system
administrator must clean up the unreachable servers. For physical servers, see
“Manual clean-up
process (physical)” (page 234) .
For virtual servers, see the troubleshooting issue “A delete request has failed. The environment must
be manually cleaned.”
Networks tab does not retrieve network information
The Networks tab does not retrieve any network information, or IO allocation failure and provision
failure occurs. Issue
Possible causes • VMware vCenter Server credentials are not configured or are lost during an Insight Control
virtual machine management update.
• VMware vCenter Server is unreachable.
Action • Enter the VMware vCenter Server credentials in HP SIM.
1. Go to Options
→VME options→View VME options→View VME Settings and check the vCenter
status.
2. Follow the steps on that page OR follow the steps below:
a. Select Options
→Security→Credentials→System Credentials.
b. Edit system credentials.
c. Click on Show Advanced protocol credentials
→VME tab.
d. Enter credentials and click OK.
• Verify that the configured VMware vCenter Server is reachable.
Request details displays allocated when a reservation process finishes
Request details displays allocated when a reservation process finishes. Issue
Resources are reserved. Possible cause
Matrix infrastructure orchestration displays an “allocated” message when resources are reserved
for a provisioning request. If this message appears for a scheduled provisioning operation, the
resources are only reserved for the future lease period. Action
Users are not able to login to infrastructure orchestration after installation or after
assigning the user to a different infrastructure orchestration group
Users are not able to login to infrastructure orchestration after installation or after assigning the user
to a different infrastructure orchestration group. Issue
The CMS requires a reboot. Possible cause
A user might not be able to log in to the infrastructure orchestration console in Systems Insight
Manager or the infrastructure orchestration self service portal after installing infrastructure Action
orchestration, or after moving the user from one infrastructure orchestration user group to another,
for example moving a user from the HPIO_Administrators to the HPIO_Users group. To resolve this
issue, reboot the CMS.
Console operations 217