HP ProLiant SL2x170z G6 Server - Manual (Page 55)

4 Technical support
Software technical support and update service
HP LO100i Advanced Packs are available with Technical Support and Update licenses that provide
for optional future upgrades. For more information about these options, see the HP website at
http://www.hp.com/servers/lights-out .
A license entitlement certificate is delivered in place of a license activation key. The license
entitlement certificate is delivered by physical shipment for existing product numbers (with the
exception of tracking licenses) and by e-mail for the new electronic license product numbers. The
certificate contains information needed to redeem license activation keys online or by fax. This
new electronic redemption process enables easier license management and better service and
support tracking. For more information, see the HP website at
http://www.hp.com/go/ice-license .
HP contact information
For the name of the nearest HP authorized reseller:
•
See the Contact HP worldwide (in English) webpage at http://welcome.hp.com/country/us/
en/wwcontact.html .
For HP technical support:
•
In the United States, for contact options see the Contact HP United States webpage at http://
welcome.hp.com/country/us/en/contact_us.html . To contact HP by phone:
◦ Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7
days a week. For continuous quality improvement, calls may be recorded or monitored.
◦ If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, see the HP website at
http://www.hp.com/hps .
•
In other locations, see the Contact HP worldwide (in English) webpage http://welcome.hp.com/
country/us/en/wwcontact.html .
Before you contact HP
Be sure to have the following information available before you call HP:
•
Technical support registration number (if applicable)
•
Product serial number
•
Product model name and number
•
Product identification number
•
Applicable error messages
•
Add-on boards or hardware
•
Third-party hardware or software
•
Operating system type and revision level
Software technical support and update service 55