HP Photosmart C4380 All-in-One Printer - Manual (Page 130)

The photos on the memory card do not transfer to my computer
Cause: The HP Photosmart Software is not installed.
Solution: Install the HP Photosmart Software that came with the HP All-in-One. If
it is installed, restart your computer.
To install the HP Photosmart Software
1. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
2. When prompted, click Install More Software to install the HP Photosmart
Software.
3. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the HP All-in-One.
Cause: The HP All-in-One is turned off.
Solution: Turn the HP All-in-One on.
Cause: The computer is turned off.
Solution: Turn the computer on.
Cause: The HP All-in-One is not properly connected to the computer.
Solution: Check the connection from the HP All-in-One to your computer. Verify
that the USB cable is securely plugged into the USB port on the back of the HP All-
in-One. Make sure the other end of the USB cable is plugged into a USB port on your
computer. After the cable is connected properly, turn the HP All-in-One off and then
on again.
For more information on setting up the HP All-in-One and connecting it to your
computer, see the Setup Guide that came with the HP All-in-One.
Memory card troubleshooting 129
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