File messages, Memory is full, Scanner failure – HP Photosmart C4380 All-in-One Printer User Manual

Page 142

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For more information, see:

“Clear paper jams” on page 94

Cause: The print carriage is blocked.
Solution: Turn the HP All-in-One off and open the print cartridge door to access
the print carriage area. Remove any objects that are blocking the print carriage
(including any packing materials), and then turn the HP All-in-One on again.

Follow the prompts on the display to continue.

Memory is full

Cause: The document you are copying has exceeded the memory of the HP All-in-
One.
Solution: Try making fewer copies at a time.

Scanner failure

Cause: The HP All-in-One is busy or an unknown cause has interrupted your scan.
Solution: Turn off the HP All-in-One and then turn it on again. Restart your
computer and then try to scan again.
If the problem persists, try plugging the power cord directly into a grounded power
outlet rather than a surge protector or power strip. If the problem continues, contact
HP support. Go to

www.hp.com/support

. If prompted, choose your country/region,

and then click Contact HP for information on calling for technical support.

File messages

The following is a list of file-related error messages:

Error reading or writing the file

Unreadable files. NN files could not be read

Photos not found

File not found

File format not supported

Invalid file name

Errors

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